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Assistant Technical Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

To assist the Technical Services Manager with the smooth running of the department & property by ensuring the building is safe and well maintained at all times. Assisting with the development of the department, making improvements with any Hotel installations, guest rooms and facilities. Ensure that all statutory regulations and requirements are applied and adhered too, as well as ensuring all H&S documentation and records are kept up to date and in correct order.

Role Responsibility

  • Deputise for Technical Services Manager as appropriate at management meetings, contractor meetings
  • Act as liaison between hotel and outside contractors or technical services on major projects.
  • Manage repair and maintenance response times necessary to ensure customer satisfaction.
  • Understand the importance of building, maintenance and repair techniques increasing guest satisfaction in meeting and event areas.
  • Leading by example regarding customer contact skills in order to ensure highest satisfaction at all times of the hotel products, services and programmes.
  • To follow up with each department on a regular basis on all works outstanding, planned or anticipated
  • To ensure there is always adequate resources, people, time and materials available to deal with all eventualities.
  • To ensure all workshop and plant areas are in immaculate condition.
  • To ensure the engineering  team are familiar and comply with the company and Statutory Health and Safety procedures
  • To help the development of the team by carrying out in house training sessions
  • To compile and distribute team duty rotas
  • To monitor and manage outside contracting staff to ensure compliance with the house rules
  • To ensure all team members all properly groomed and attired at all times.
  • Maintain effective communication within the department and ensure that the Technical Services Manager is kept well informed of any problems/queries that have arisen.
  • Report any problems/complaints to the Technical Services Manager.
  • To attend any department training sessions and/or meetings required.
  • To implement energy saving procedures and to ensure consistent compliance by  hotel
  • Monitors utility bills to ensure charges are correct.
  • Responsible for assisting in preparing the Property & Maintenance and utilities annual budget and preparing monthly forecasts.
  • Adhere to overall operational and financial goals, Business Plan and Budget.
  • Contribute to Hotel profit by controlling departmental costs, whilst maintaining service standards and product quality.
  • Efficient stock/spares control to ensure that cash flow is not tied up unnecessarily.
  • Conduct regular equipment checks and preventive maintenance reporting to minimize replacement costs.
  • Comply with Company purchasing procedures, utilising nominated suppliers and to provide feedback to procurement and Special Services on suppliers and services.
  • Oversee the refurbishment of public areas, bedrooms, mechanical and electrical plant.
  • Responsible for technical advances in equipment to ensure efficient and cost effective running of all plant and services.
  • To regularly inspect and monitor the condition of the entire building
  • When required be available to assist the maintenance operations at other group hotels
  • Be knowledgeable of and comply with legislation and regulations pertaining to repair and maintenance e.g. building structure, decoration, gas, electric, sewerage, water.
  • To comply with all statutory testing requirements of boilers, emergency lighting, hose reel and extinguishers, dry risers, fixed electrical installation inspections, portable appliance testing, duty of care (waste disposal), exit signage, licensing inspections, generator maintenance, ups testing, gas installations, ansul system, lift inspections, COSHH workshop air quality testing and any other systems that apply at any time during the employment period.

The Ideal Candidate

  • Hotel experience, similar sized property
  • Assistant Manager level or  Senior Shift Engineer with minimum 2 years experience
  • Worked along side contractors
  • Mixed engineering skills to include:- electrical, plumbing, HVAC, Spa pool operations & H&S qualification at CIEH Intermediate level or equivalent
  • Work well under pressure in fast paced environments
  • Be able to demonstrate a strategic mindset and be able to manage multiple projects effectively.
  • Good financial understanding
  • Computer skills – Excel, Word, Outlook

Package Description

Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

  • Competitive salary
  • Uniform
  • Complimentary meals whilst on duty
  • Complimentary car parking
  • Discounted room nights across all Exclusive Hotels and Venues
  • Discounts on food and beverage across all Exclusive properties

About the Company

Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.

Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery.

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