Job Introduction
As the Hall Porter you will create a positive first impression and departure experience for our guests.
You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also provide information to our guests at their request on hotel and local amenities, services etc.
Role Responsibility
- Welcoming all guests entering the hotel in a professional and pleasant manner
- Providing guests with an exceptional arrival and departure experience that makes them feel welcome
- Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
- Communicating with the front desk for any arrivals using guests names
- Run an effective check in and check out process if required
- Providing luggage assistance and valet parking and keep records
- Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard
- Organising transport for our guests and giving directions
- Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
- Undertake any additional duties as directed by the Front of House Manager or Assistant FOH Manager
- Create lasting impression on arrival and departure of all guests
The Ideal Candidate
- Passion for delivering excellent customer service
- The ability to work under pressure and to multi task
- Immaculate presentation and grooming
- Strong communication skills
- Confidence and initiative
- Computer literacy
- A clear, friendly and professional telephone manner
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.