Job Introduction
On a day to basis to ensure the Laundry department runs smoothly. To maintain and over see all linen (including Food & Beverage), sheets, towels and manage the uniform distribution ensuring all items are cleaned and quality controlled to the highest standards at all times and to ensure that the linen porters/general assistants work efficiently and are motivated to take pride in their duties.
Role Responsibility
- Guest laundry and dry cleaning – to be checked and recorded when sending laundry out and on return.
- Approve distribution of linen to guestrooms and ensuring all linen is of the highest quality
- Ensure that the laundry is clean and tidy at all times and a robust opening and closing procedures are implemented.
- Conduct regular spot checks of all linen cupboards and corridors to ensure that all areas are stocked, organised and clear of dirty linen or rubbish.
- Ensure all laundry staff are trained and complete all daily, weekly & monthly tasks.
- Ensure the correct manning levels are maintained at all times to enable the laundry department to work efficiently by completing rotas
- Regularly check all machines are in good working order and set to the correct dosage.
- Record and communicate to the Head Housekeeper any reject linen items.
- Liaise with the Maintenance department and/or suppliers to ensure that any faulty equipment is repaired immediately.
- Oversee the planned preventive maintenance programme for the laundry equipment.
- Ensure that weekly and monthly stock takes are being completed and recorded.
- Monitor laundry costs on a monthly basis reporting findings to the Head Housekeeper.
- Work in conjunction with the Spa and Food & Beverage departments to ensure that all areas receive the correct levels of towels, bathrobes, napkins and table cloths.
- Be creative by developing new methods for increasing laundry efficiency.
- Ensure all extra beds, & cots are stored in an organised manner and any defects are reported immediately to the Head Housekeeper.
- Follow the lost property procedure for any lost property that may be found amongst any towels or bedding.
- Ensure that the correct uniform is being worn at all times for all staff within the Housekeeping department.
- Monitor and maintain all staff uniforms, issue uniform to all new starters, record any damaged items and ensure there is a good supply ready to issue.
- To liaise with suppliers and contractors when required.
The Ideal Candidate
- A minimum of 2 years experience within a laundry department of a large hotel.
- Basic sewing skills would be an advantage to assist when any uniform items may require alterations or repair.
- Computer skills to include Excel, Word, PowerPoint & Outlook at an intermediate level.
- To be able to communicate affectively to all levels of staff and guests.
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.
Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery.