Job Introduction
To provide a welcome front of house and meet and exceed guests needs, on the telephone and face to face
Role Responsibility
- Meet and greet members to ensure they receive a warm welcome, and provide all the relevant information they need for their visit
- Ensure the front of house areas are well maintained, including the display cabinets
- Answer telephone calls in a friendly and professional manner
- Deal with all face to face, email and telephone enquiries effectively
- General administration duties
The Ideal Candidate
Experience Required:
Customer facing experience
Qualifications (preferable):
GCSE/NVQ Level 1 Hospitality and Catering or equivalent
Additional Skills:
Basic computer skills, basic telephone techniques, confident and bubbly personality
Competencies:
Passion for Guests
Improves Standards and Services
Plans and Prioritises
Maximises Sales
Team Work
Positive Attitude
Effective Communication
Respect for People
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.
Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery.