Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
Working as part of the Reception Department within the Front of House Division, the Assistant Reception Manager should ensure a warm welcome to Pennyhill Park, an Exclusive Hotel & Spa by providing an exceptional first 30 minutes arrival experience to guests and assisting them during their visit to create a memorable experience.
Role Responsibility
Lots to do, but lots of fun
The Assistant Reception Manager will be responsible for...
- Being the face of the Hotel when guests arrive, greeting them and attending to their needs
- Managing arrivals and departures to ensure guests’ accounts are correct and paid on time
- Allocating rooms to guests according to Guest profile, showing them to their rooms and offering them assistance with their belongings if needed.
- Apply Hotel procedures for VIP arrival/stay
- Making arrangements for guests as needed, i.e. transportation, gifts, special requests
- Provide management information to the relevant departments, i.e arrivals and departure lists, special requests
- Being accountable for the monies taken at reception and pay attention to the details so that accounts are accurately managed
- Liaise with the Technical Service Department in order to keep the room inventory well maintained
- In collaboration with the Guest Relation Manager Team deal with guest complaints, including any related correspondence, providing solutions to guest problems and referring any issues to senior members of staff as necessary
- Be responsible for the distribution of keys throughout the building, ensuring the correct procedures for the signing of keys are followed.
- To perform all duties and responsibility in absence of the Reception Manager
The Ideal Candidate
Are you right for us?
Our successful Assistant Reception Manager will have;
- Excellent communication skills (verbal, listening, writing)
- Excellent personal presentation at all times
- Confident when speaking to others at all levels
- Guest focused, with excellent customer service skills
- To be conversant with social media platforms
- Enthusiastic and positive outlook
- Strong attention to detail
- Numerical, and confident with payment procedures
- Good sales awareness
- Organised with excellent timekeeping
- Full UK Driving License
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary meals whilst on duty
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
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We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
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We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
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We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
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You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.