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Deputy Head Housekeeper

Job Introduction

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

An exciting opportunity has become available at South Lodge, an Exclusive Hotel & Spa for a passionate and experienced Deputy Head Housekeeper. In the absence of the Head Housekeeper you would be responsible for ensuring the delivery of high standards of service on a daily basis within our 49 bedroom country house hotel.   

 

Role Responsibility

Lots to do but lots of fun

Our successful Deputy Head Housekeeper will;

  • Rota staff on duty according to the needs of the business
  • Liaise with the reception team to make sure that guest’s personal requests and needs are met
  • Maintain the standards of the department in terms of daily task lists, allocating rooms to be cleaned per team member, number of rooms checked per supervisor, laundry daily check list and presentation of bedrooms and corridors
  • Check Promark on a daily basis and take actions accordingly such as approvals etc
  • Be responsible for training the team 
  • Be responsible for reporting and follow up all maintenance issues
  • Ensure the bedrooms are ready for the guests to arrive by check in time.
  • Ensure all public areas and all public toilets are clean tidy and corridors free from trays, linen etc
  • Be responsible for COSHH and issuing the correct PPE for the task
  • Maintain and control stock levels and order products through Epic
  • Ensure lost property is recorded correctly and stored in a secure manner
  • Report any damage or misuse of the facilities to the Head Housekeeper.
  • Ensure extra beds, twin beds, cots, flowers or anything else needed are in the room for the comfort of the guests.

The Ideal Candidate

Are you right for us?

Our successful Deputy Head Housekeeper will;

  • Have previous experience in a similar environment at a similar level
  • Demonstrate strong levels of written and spoken English language
  • Be able to maintain and drive standards in the department
  • Be able to work to tight deadlines
  • Prioritise work load and be able to multi task
  • Demonstrate people skills - manage, motivate and discipline and team
  • Display a strong guest focus
  • Demonstrate initiative, enthusiasm, strong communication skills
  • Work with consistency & quality

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as excellent training, development and progression opportunities, other benefits include:

  • Competitive salary
  • Complimentary meals whilst on duty
  • Complimentary car parking
  • Perkz discount scheme
  • Discounted room nights across all Exclusive Hotels and Venues
  • Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

  1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

  2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.

  3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  

  4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.

Exclusive Hotels and Venues

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