Job Introduction
To lead the Front of House departments to deliver the highest levels of service to all hotel guests and visitors. Co-ordinate all Front of House team functions and activities. To be a role model, motivate and lead the team. To champion the very highest levels of guest care and deliver WOW experiences
Role Responsibility
Our successful Front of House Manager will;
- Oversee and manage all Front of House departments to ensure all guests receive the service required from a five star establishment and that team members deliver WOW experiences where possible
- Champion and raise awareness of guest profiling and the use of the guest name
- Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed
- Act as a lobby host at key times
- Meet and greet key arrivals
- Ensure the team are performing tasks in line with the departmental SOP’s
- Work with the HR team to effectively recruit new team members
- Hold monthly team meetings
- Work with the HR department to effectively manage poor performance in the team
- Manage wage percentage with costed rota and use of ProMark
- To promote revenue awareness and maximise sales and upselling opportunities
- Ensure cash handling processes are followed at all times
The Ideal Candidate
Our successful Front of House Manager will have;
- Experience at a similar level from within a luxury hospitality environment
- Keen and enthusiastic attitude coupled with drive and energy
- Ability to work under pressure and multitask
- Exceptional communication skills, both written and verbal
- PC literacy including excellent working knowlegde of Hotel PMS
- Ability to contribute and influence at a senior level within the business
- Ambition to succeed, willingness to work hard and strong desire to learn
- Proven team leadership skills
- Flexibility to work hours required by the business
- Innovation, creativity and attention to detail
- Confident and ‘Exclusive’ personality
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
• Competitive salary
• Management Incentive Plan
• Complimentary meals whilst on duty
• Complimentary car parking
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.