Job Introduction
In a Nutshell
We are actively seeking a Head Concierge to manage the Concierge operations, responsibilities and team in delivering excellent customer service and creating happiness in our amazing property. You will be the first point of contact for our guests and help with all queries on the hotel, its services and local information.
Role Responsibility
Lots to do but lots of fun
- Ensure a high level of engagement with guests throughout their stay to make them feel at home and create a warm experience
- Offer consistent, high standard service and assistance to guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that all our individual guests and groups receive fast, efficient and friendly service
- Ensure that everyone on duty are kept fully aware of any relevant feedback from either the guests or other departments
- Assist with room moves, luggage deliveries and welcome the guests on their arrival,
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing guests and clients
- Supervision, training, development & motivation of the team including, job chats and any follow up when needed
- Be confident in the history of Pennyhill Park and the rest of the Exclusive Collection.
- To be able to recommend and assist with any guest request and to have extensive knowledge of the local area
The Ideal Candidate
Are you right for us?
- Be part of the elite group – The Golden Keys – Les Clefs d’Or
- Previous hotel concierge experience in a supervisory role
- The ability to listen and respond to guest needs
- Excellent leadership, personal presentation and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A passion for delivering exceptional levels of Guest service
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary meals whilst on duty
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.