Job Introduction
To be responsible for the smooth running of the Housekeeping department by ensuring all areas of the property are cleaned and serviced to the required standard and to be aware of Security, Health & Safety and to always exceed our guests' expectations by promoting a positive work environment and to motivate and develop the team
This is a permanent full time role based on a 5 out of 7 shift pattern which includes weekends and Bank Holidays.
Role Responsibility
The Head Housekeeper will be responsible for…
- Ensuring all areas of the property are clean and well maintained.
- Organising the day to day operations of the department in accordance with the required standard.
- In conjunction with the Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department and controlling costs.
- Training and development of the team to ensure that everyone knows what is expected of them and to ensure a training plan is in place.
- Effective rota planning.
- Holding departmental meetings in line with the properties standards.
- Conducting quarterly reviews with the team.
- Working directly with the Maintenance department to ensure the all bedrooms are maintained & decorated to standard
- Issuing and maintaining staff uniforms.
- Conducting spot checks of all areas.
- Liaising with suppliers, making sure we have the right equipment to do the job.
- Stock control and management.
- Ensuring there is a deep/spring cleaning schedule in place and that it’s carried out.
- Carrying out Duty management shifts as and when required.
The Ideal Candidate
Our successful Head Housekeeper will …
- Have previous experience in a Housekeeping management role, preferably in a four or five red star property
- Be able to effectively delegate
- Be able to demonstrate a strong financial understanding
- Think strategically
- Display strong leadership skills
- Demonstrate a passion for Guests
- Be able to inspire, influence and motivate others
- Take pride in achieving results and celebrating success
- Be able to multi task
Package Description
Hospitality is all about people and the Exclusive Collection are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Management Incentive Plan
- Complimentary car parking
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for :-
1. We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable to be who you are.
2. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we're not right for you.
4. You have to put your heart into it. When you tell a guest or colleague you're happy to help, you have to mean it.
Exclusive Collection