Job Introduction
Primarily working as part of the Front of House Team, the Head Night Porter will be responsible for the security of the hotel and guests overnight. This includes maintaining the cleanliness and standards of the hotel public areas during the night time hours, whilst also acting as the point of contact for guests.
Role Responsibility
• Maintaining our luxury standards of cleanliness and service at all times
• Operating cleaning machinery in accordance with guidelines given
• Working with cleaning chemicals in line with COSHH guidelines
• Attend to guests needs and requirements, including arrivals and departures
• Set up conference and banqueting rooms as required
• Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
• Regular patrols to check security and safety of property and guests
• To work as part of a team and to constantly evaluate, train and improve the experience of our guests
• Establish and maintain effective employee relations across departments
• Works with the Front of House Manager and Head Night Porter to improve the effectiveness of both the night porter and cleaning service, providing ideas for costs savings and efficiency.
• To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike
• Complies with Exclusive Hotels and Venues policies and procedures
The Ideal Candidate
• An keen eye for detail
• The ability to work, understand and adhere to luxury standards
• The ability to work alone and as part of a team
• Good communication skills and a high level of spoken English
• Exceptional organisational skills
• Physical fitness
• Customer service skills
• Previous experience in a similar operation
• To have a great personality and be genuine, approachable and attentive.
• Computer skills.
• Positive attitude
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
• Competitive salary
• Uniform
• Complimentary meals whilst on duty
• Complimentary car parking
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties