Job Introduction
To effectively co-ordinate and support the running of the Spa Therapy Department ensuring efficient communication with supporting departments, guests and staff and to maintain consistently high levels of customer service whilst maximising revenue in all areas.
Role Responsibility
- Day to day management of treatment areas ensuring high standards of professionalism, presentation and cleanliness throughout.
- Consistent scheduling of treatments to ensure efficient use of facilities and therapists.
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Support the consistent monitoring of stock control and retail initiatives.
- Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Spa Therapy Manager and Spa Manger with business demands.
- To conduct such functions as interviewing, recruiting, induction, appraisals, performance management, coaching and disciplinary action to ensure appropriate staffing and productivity, in consultation with the Spa Therapy Manager and Human Resources Manager.
- Always lead by example
- Always work with the Exclusive Vision, Values, Purpose, and Courtesy Standards
- Contribute towards the management of team incentives & team work throughout the business
- Maintain regular and effective communication within the team and at all levels throughout business.
- Attend Property Inductions, support the planning of team meetings
- Promote a professional and helpful team where by every team member gives full cooperation to any client requiring assistance with a prompt and helpful attitude and to anticipate client needs whenever possible to enhance the guest journey.
- Conduct & plan regular quality training and coaching in a systematic and professional way to meet the needs of the business.
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Assist in positively promoting spa and treatment sales awareness within each department and ensure sales are maximised.
- Assist in the preparation of annual marketing plans and budgets covering all sales and cost elements for the department
- Support the control of stock holding and develop retail side of the business whilst achieving budgeted GP%.
- Ensure security of stock and stock control measures and in accordance with financial procedures.
- Support and schedule corporate bookings arranging therapists rotas and spa booking systems update
- Support the management of configuration and updates for the spa booking system
- Use the systems provided to manage payroll and rotas
- To create, enable and deliver Wow’s at every opportunity
- Promote our wow purpose daily throughout the team and celebrate success & praise where due
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To ensure you and the team are representing the Brand consistently
- To be an Ambassador for Exclusive Hotels and Venues at all times
- Awareness of market trends in Spa requirements.
- To maintain effective and productive working relationships with external suppliers and monitor quality and standards at all times.
- To undertake and take part in any PR opportunities as required with agreement of the General Manager.
- To attend and co-ordinate spa functions, events, members evenings
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.