Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
Working in this fabulous new facility at South Lodge Hotel, you will be surrounded by the natural contours of the landscape that brings outside in. 14 nature themed treatment rooms along with a nail bar and pedicure suite will allow the guest to escape the outside world and give you the perfect working environment.
We are actively seeking a Spa Head Therapist who will play a key role in the daily operation of the Spa Therapy department. You will ensure the day to day management of the treatment areas maintains the highest level of professionalism and cleanliness throughout. Developing and assessing all therapists will ensure that you can consistently schedule treatments to ensure efficient use of facilities and therapists.
Role Responsibility
Lots to do but lots of fun
Our successful Head Therapist will be responsible for..
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Manger with business demands.
- Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
- Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists
- Liaison with product suppliers with regard to training needs, improving retails sales, stock, retail displays and promotions
- Organise and control an effective stock management system of all treatment and retail product, following standard Purchase Order procedures.
- Assist the Spa/Therapy Manager, interview, trade test and select all new therapists.
- Carry out regular appraisals of all therapists in accordance with the hotel personnel procedures.
- Ensure the efficient and effective scheduling of therapist rotas.
The Ideal Candidate
Are you right for us?
- NVQ 3 – with 5 years experience in a Therapist role.
- You have a smiley bubbly character, full of energy and you like meeting lots of new people every day.
- You relish working in a busy environment where no two days are the same.
- You are a confident in dealing with people – this is important as you will need to deal with lots of us – our guests and our in house teams.
- You are great at managing your time and coordinating others to make sure the department is run efficiently. (Experience of using Spa computer systems).
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary meals whilst on duty
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
Where are we?
The Hotel is in Lower Beeding, Nr Horsham Post code RH13 6PS.
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.