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Head Waiter/ Waitress

Please Note: The application deadline for this job has now passed.

Job Introduction

In a Nutshell

We’re a fabulous collection of hotels, spas, a golf club, a cookery school and even a pub set in beautiful countryside and our hotels are full of great people… A great team.

We are now actively recruiting for a Head Waiter/ Waitress who will be responsible for assisting with the day to day operation of The Manor House Hotel Restaurant and Bar. You will work alongside the Bybrook Restaurant and Bar Manager and Assistant R&B Manager to ensure our guests have a truly unforgettable experience. Whether you will be working in the Michelin starred restaurant or our dedicated gin bar, you will cover all aspects of service to enhance the guest journey and grow your own personal experience in a fantastic property. 

Role Responsibility

Lots to do but lots of fun 

Our successful Head Waiter/ Waitress will be able to: 

  • Supervise, co-ordinate and where necessary, participate in all activities of the Manor House Hotel Food & Beverage team to ensure the our standards are maintained.
  • Assist in training team members, conducting meetings and briefings.
  • Assist in running all shifts within the restaurant and bar, ensuring all staff adhere to company standards of service.
  • Communicate and work closely with the Bybrook kitchen to ensure menu items are up to date. 
  • Update approvals on Promark and cross check against time sheet in the absence of Assistant/ Restaurant & Bar Manager.
  • Attend to all guest’s requests and comments regarding food and beverage.  
  • Ensure stock takes for crockery, china and glassware are carried out on a monthly basis.
  • Ensure maintenance requests are reported and followed up.

The Ideal Candidate

Are you right for us? 

The ideal Head Waiter/ Waitress will have...

  • Outstanding customer service skills
  • Previous experience in a similar role
  • Be highly organised
  • Have an ability to supervise team members ensuring they deliver consistent quality of service
  • Have an eye for detail
  • Possess a strong knowledge of food, wines and cheeses
  • A strong understanding of the high standards that are demanded from a luxury brand
  • Excellent communication skills
  • Be determined to create a memorable guest experience
     

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as excellent training, development and progression opportunities, other benefits include:

  • Competitive salary
  • Complimentary meals whilst on duty
  • Complimentary car parking
  • Perkz – our discount scheme
  • Discounted room nights across all Exclusive Hotels and Venues
  • Discounts on food and beverage across all Exclusive properties
  • Bike to work scheme

About the Company

Are we right for you?

Like any hotel group we expect a lot but we’ll give a lot to get the right people. There are 4 things we look for

  1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

  2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

  3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  

  4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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