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Maintenance Manager

Job Introduction

In a Nutshell

We are actively seeking a Maintenance Manager to ensure that the Hotel, including plant, fixtures and fittings are maintained to the highest standard through both planned and reactive maintenance, adhering to Heath, Safety and other legal requirements, whilst supporting the Hotel and services offered.

** This role is based on-site at Royal Berkshire Hotel, Ascot, SL5 0PP **

Role Responsibility

Lots to do, but lots of fun

  • Ensure that there are pro-active projects taking place and/or planned to continually refresh and improve the guest experience.
  • Ensure there are always adequate resources, people, time and materials available to deal with all eventualities.
  • Oversee the refurbishment of public areas, bedrooms, mechanical and electrical plant.
  • Continues maintenance to guest bedrooms, public areas, kitchen, back of house and any other areas on-site 
  • Follow up with each department on a regular basis on all works outstanding, planned or anticipated.
  • Ensure all workshop and plant areas are in immaculate condition.
  • Regularly inspect and monitor the condition of the entire building.
  • Comply with all statutory testing requirements of boilers, emergency lighting, hose reel and extinguishers, dry risers, fixed electrical installation inspections, portable appliance testing, duty of care (waste disposal), exit signage, licensing inspections, generator maintenance, ups testing, gas installations, ansul system, lift inspections, COSHH workshop air quality testing and any other systems that apply at any time during the employment period.
  • Act as liaison between the hotel and outside contractors or technical services on major projects and take responsibilities of any outside contracts.
  • Manage repair and maintenance response times necessary to ensure customer satisfaction.
  • Understand the importance of building, maintenance and repair techniques increasing guest satisfaction in meeting and event areas.
  • Conduct regular equipment checks and preventive maintenance reporting to minimize replacement costs.
  • Monitor and supervise outside contracting staff to ensure compliance with the house rules.
  • Be familiar with and comply with legislation and regulations pertaining to repair and maintenance e.g. building structure, decoration, gas, electric, sewerage, water.
  • Compile and distribute team duty rotas, ensuring 6 day coverage / out of hours call out for advice and support .
  • Ensure the engineering team are familiar and comply with the company and statutory health and safety procedures.
  • Comply with Company purchasing procedures, utilising nominated suppliers and to provide feedback to procurement on suppliers and services.
  • Contribute to Hotel profit by controlling departmental costs, whilst maintaining service standards and product quality.
  • Efficient stock/spares control to ensure that cash flow is not tied up unnecessarily.
  • Monitor utility bills to ensure charges are correct.
  • Maintain regular internal communication on energy saving and consumption, taking part/leading the green team meetings when appropriate.
  • Carry out Duty Management shifts and ensure that the Crisis/DM Manual is up-to-date with emergency contacts and procedures. To support Duty Management training.
  • Responsible for the on-going update and management of the property online health and safety portal ‘Shieldyourself’, ensuring that all actions are up to date and relevant, helping to eliminate risk of any health and safety breaches and be the key ambassador for ‘Sheildyourself’. 

The Ideal Candidate

Are you right for us?

  • Previous experience within a Maintenance team at assistant manager/ managerial level (within a hotel setting).
  • Experience in managing a team to maintain a quality establishment
  • NEBOSH Diploma would be an advantage or a similar recognised by IOSH.
  • Excellent spoken and written English.
  • You will demonstrate initiative and be a flexible self-starter, working with minimal direction.
  • Excellent working knowledge of Health and Safety and Fire Regulations.
  • A skill based qualification such as Plumbing, Carpentry etc.
  • Ability to deal with a wide range of basic maintenance repairs.
  • Good proven organisation and planning skills gained through previous experience.
  • Personable and hands-on .
  • Good working knowledge of Microsoft Office.
  • Good literacy and numeracy skills. 

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as excellent training, development and progression opportunities, other benefits include:

  • Competitive salary
  • Complimentary car parking
  • Perkz discount scheme
  • Discounted room nights across all Exclusive properties
  • Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

  1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  
  4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Exclusive Collection


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