Job Introduction
The purpose of this role is to both identify and convert membership opportunities through generation of leads, development of appropriate relationships and the application of positive closing techniques and maintain positive relationships with existing membership.
Role Responsibility
Generating Leads
- To maximise all sales opportunities for the Spa and for South Lodge Hotel
- To source potential leads for Spa members (through enquiries from day visitors of guests, database marketing, networking etc)
- To develop further ideas to generate leads, and work with the Spa Operations Manager to develop those ideas
- To ensure that all activities position The Spa as the number one Spa in the UK
Communication
- To ensure that all leads are being passed on from all relevant departments within the Spa and Hotel
- To provide a short weekly report on leads generated, tours completed and members converted
- To ensure that Spa Manager, Spa Reception and the Marketing Team are aware of your weekly timetable
Conversion
- To invite potential members for a full tour of The Spa and Hotel facilities whilst promoting the benefits of membership
- To convert members without using give-aways, discounts or promises that cannot be fulfilled. Membership should be sold on the basis of the value and benefits it provides
- To organise where necessary, and attend any promotional events that you or management see fit
The Ideal Candidate
Our successful candidate will have…
- Previous Health/Fitness, Spa, Golf membership sales experience
- Strong sales focus
- Drive and determination to meet targets
- Exceptional organisational skills
- A professional and friendly telephone manner
- The ability to work well under pressure
- A high standard of PC skills
- Confidence in working to their own initiative
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
The Exclusive Collection is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.