Job Introduction
To manage the hotel operation in full compliance with the Exclusive Hotels and Venues standards. To optimise opportunities to hit and exceed budgeted targets. To work as part of a team and to constantly evaluate, train and improve the experience our guests receive.
Role Responsibility
- To support the operational teams in delivering exceptional standards in the restaurant, bar, C&B, Front of house and housekeeping.
- Leading from the front by overseeing events and support in running VIP client events. Remaining hands on within this busy food and beverage operation.
- To support all departments in the absence of the HODs to ensure that all departments remain consistent.
- To ensure that all events are run to our agreed standards.
- To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- To Manage HOD’s and monitor FOH standards.
- To work as part of a team and to constantly evaluate, train and improve the experience of our guests.
- Team management to include, employee relations, absence management, training and development and employee engagement.
- To be responsible for the welfare and motivation of the operational teams.
- To write and develop department SOPs that can form a training manual for new recruits.
- Establish and maintain effective employee relations across all departments.
- Work with Human Resources to effectively resource the best talent for the business.
- Conducts regular team meetings ensuring a strong and clear flow of communication at all times.
- To optimise opportunities to hit and exceed budgeted targets.
- To encourage up selling and on selling to optimise revenue.
- Assists in the co-ordination of pricing and preparation of menus, beverage and wine lists.
- Controls and analyses on an on-going basis in order to optimise the following:
- Quality levels
- Guest satisfaction
- Merchandising and marketing
- Operating costs
- Health and Hygiene
- To liaise with sales daily to improve communication & charging of events.
- To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike.
- Manage the operational employees and facilities effectively to include rotas, stock control and asset management.
- Manage cost of sales to ensure maximum departmental profit is achieved.
- To check revenue daily to ensure that all charges are correct.
- Remains aware of business trends, systems and practices within the food and beverage industry to enable us remain current and open to opportunities to improve the profitability of the department.
- To assist the General Manager in any other areas as and when required.
- Works with the General Manager to create and roll out the hotel’s strategic plans including the preparation of the hotel F&B budget.
The Ideal Candidate
- Strong conference and events service background from within hotel or venue sector, minimum 4 star standard.
- Very strong F&B background.
- Strong communication skills (verbal, listening, writing).
- Commercially astute and financially aware.
- Excellent team leadership skills.
- Highly organised and efficient approach required with excellent time management.
- Ability to manage varying needs and prioritising to ensure best business results.
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Management Incentive Plan
- Complimentary hot meals whilst on duty
- Complimentary car parking
- Loyalty incentives
- Discounted room nights across all Exclusive Hotels and Venues
- Discounted spa days
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.