Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
We are now actively recruiting for a Personal Assistant to the General Manager (GM). We are looking for a confident, highly organised and experienced PA who has previous experience in a similar role. Providing administrative support to the GM, you will be an engaging, personable and organised individual with strong attention to detail and excellent communication skills, both written and verbal.
This role requires someone who can come in and hit the ground running, who is agile and happy to get stuck in wherever needed. If you think this might be you, apply today!
Role Responsibility
Lots to do but lots of fun
- Attend meetings as and when required, in order to take notes.
- Receive all incoming external and internal mail, plus relevant forms and issue to persons as appropriate.
- Actively engage and participate in effective communication ensuring all methods are undertaken politely, efficiently and in a timely manner.
- Use HART property management system for guest profiling, reservations and meeting room bookings (training will be provided).
- Acting as first point of contact for calls for the GM and screen as required.
- Dictation of GM correspondence by audio tape.
- Composition/drafting of correspondence on behalf of the GM.
- Arrange all licensing matters.
- Attend Employee Consultative Committee meetings.
- Ensure welcome cards are arranged for VIP guests from GM.
- Create annual diary/spreadsheet for all key events and meetings.
- Manage mind maps using MindManager for senior team.
- Respond to TripAdvisor reviews on behalf of the GM.
- Be fully conversant with the company brand guidelines.
- Ensure that the computerised and manual personnel filing system is updated and maintained at all times.
- Complete expense claims on behalf of the GM and gaining sign off by the Managing Director on a monthly basis.
- Provide a full range of executive secretarial and administrative support activities for the GM, Deputy General Manager and on occasions the General Manager's at other properties inclusive of highly confidential and sensitive matters.
- Produce agenda’s for internal meetings in conjunction with GM.
- Maintain diary and arrange appointments using Microsoft outlook calendar and to keep the GM informed of appointments made.
- Gather information and prepare presentations in conjunction with the GM for meetings as required such as Employee Quarterly Meetings, Strategy Review meetings etc.
- Administer the raising of complimentary vouchers for guest recovery and charitable donations as approved by the GM.
- Raise any purchase orders as and when requested.
- Liaise with other hotels in the collection for all employee and friends and family requests and to pass on to reservations team once approved by the GM.
The Ideal Candidate
Are you right for us?
The Ideal PA will have...
- Excellent knowledge of the English language for proof reading of marketing material printed and electronic, including menus across the property
- Ability to coordinate projects
- Be fully conversant with all Microsoft office word, excel and powerpoint
- Have excellent communication skills
- Diary Management skills
- Minute taking
- Organisation skills
- Ability to work independently
- Excellent people skills
- Flexible in approach
- Be discreet
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary meals whilst on duty
- Complimentary car parking
- Perkz – our discount scheme
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
- Bike to work scheme
About the Company
Are we right for you?
Like any hotel group we expect a lot but we’ll give a lot to get the right people. There are 4 things we look for
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We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
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We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
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We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
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You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.