Please Note: The application deadline for this job has now passed.
Job Introduction
- To ensure an exceptional guest experience is delivered within our front office team
- Supervising the reception and switchboard team
- Ensuring smooth running of the day to day operation, performance to 5 star standards, guest focus and service, and selling the hotel facilities increasing revenue and maximising profit.
- Ensuring the achievement of the company’s values and enforcement of the company’s non-negotiables.
Role Responsibility
- Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.
- Welcoming and registering guests into hotel
- A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.
- Continually supporting the Reception team to help them function to a high level of efficiency and by promoting good team morale.
- Ensure systems and process and SOPs are up to date and are regularly reviewed.
- To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.
- Monitor team member performance to improve profit and encourage those under performing.
- Work with the Reception Manager on new incentivising ideas.
- Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.
- Maximising sales within each area.
- Ensure all front of house areas are impeccably presented at all times, including back of house and outside areas.
- Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.
- To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.
- On occasions to support the night team.
The Ideal Candidate
- A minimum of 1 year in a supervisory role
- Experience at a similar level within a 4/5 star property.
- Proficiency in Front of House and Reservations Property Management systems.
- Working knowledge of Microsoft Word, Outlook and Excel.
- High initiative and problem solving
- Taking responsibility for guests' enquiries and challenges
- Excellent communication
- People management and enthusiasm for learning and development.
- Guest Focus.
- High personal standards for self and for team.
Package Description
Benefits
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.