Job Introduction
As Hotel Receptionist you will create a positive first impression and departure experience for our guests and will be a key contact throughout their stay. The receptionist role entails managing and communicating information with other departments, managing guest's accounts and looking after the general housekeeping of the front of house area. You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills.
Role Responsibility
The Receptionist will be responsible for;
- Meeting and greeting guests to ensure they receive a warm welcome, and provide all the relevant information they need for their stay
- Providing management information to the relevant departments, i.e. arrivals and departure lists, special requests)
- Managing arrivals and departures to ensure guests’ accounts are correct and paid on time
- Ensuring the front of house areas are well maintained, including the display cabinets
- Managing information for functions ensuring charges are correct and are invoiced correctly
- Assisting with Switchboard, Concierge as required and taking of reservations, vouchers and restaurant bookings etc
The Ideal Candidate
Our successful Receptionist will have;
- A confident, warm and welcoming personality
- Impeccable grooming
- A natural desire to serve and exceed expectations of guests and colleagues
- A proactive stance to always look to improve standards and service
- An innovative and inspiring approach with a keen eye for detail
- Great organisational skills
- Effective communication skills
- Working knowledge of computers and Microsoft office packages
- Flexibility in attitude, approach and working hours (to include weekends and evenings)
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.