Job Introduction
Manage the team in the Restaurant & Bars to deliver exceptional service to our guests whilst delivering budgeted financial performance.
Role Responsibility
- Ensure guest satisfaction through high quality service and good public relations.
- Ensure daily briefings and job allocations are carried out and daily tasks are completed.
- Develop each service including morning coffee, lunch and dinner drinks, afternoon tea and room service.
- Record guest profiling and champion within the team.
- Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed and team members are performing specific tasks as per the SOP.
- Monitor Review Pro performance and action points as necessary.
- Team management to include, employee relations, absence management, training and development and employee engagement, and rota management.
- Establish and maintain effective employee relations across department.
- Work with Human Resources to effectively resource the best talent for the business.
- Hold regular team meetings ensuring a strong and clear flow of communication at all times.
- Ensure the purchasing of all supplies, stock and equipment is within budgeted guidelines, and the EPIC system is used.
- Ensure PAR stocks are correct and stock takes take place monthly.
- Work with the Conference and Banqueting Manger to ensure all food and beverage areas are maintained to the highest standards (cleanliness, maintenance of furnishings and equipment).
- Manage beverage and food gross profit.
- Ensure that all IT systems relevant to the Department are effectively and efficiently used within the department.
- To take Duty Manager shifts and conduct them in line with guidelines.
- In HOD meetings and promote Restaurant & Bar activities & policies.
- Participation in group F&B meetings, HOD Meetings and promote the department.
The Ideal Candidate
- Genuine Interest in people.
- Managerial or supervisory experience in a similar role at a 4 star/2 AA Rosette level.
- Passion for delivering exceptional guest service.
- Great knowledge of and a passion for food and drink.
- The ability to work under pressure and to multi task.
- Proven team leadership skills.
- Immaculate presentation and grooming.
- Strong eye for detail.
- Exceptional communication skills.
- Confidence, initiative and 'Exclusive' personality.
- Computer literacy.
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
• Competitive salary
• Incentive Plan
• Complimentary meals whilst on duty
• Complimentary car parking
• Perkz discount scheme
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues and one pub situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.