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Spa Housekeeping Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

We are the Exclusive Collection, set in beautiful countryside and our places are full of great people… A great team.

As Spa Housekeeping Supervisor you will ensure that the Spa Housekeeping Team are supervised on the floor ensuring all treatment rooms and public areas are cleaned and serviced to the required standard, and be aware of Security, Health and Safety, whilst exceeding our customers' expectations.

You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail.

Please note, this is a 10 month, fixed term maternity cover position.

 

Role Responsibility

Lots of fun and Lots to do

  • Ensure smooth running of guest journey in Spa.
  • Ensure all Spa public areas are always cleaned to the required high standards.
  • Maintain grooming standards of The Spa housekeeping team.
  • Ensuring the efficiency of Housekeeping – all equipment in working order, reporting faults, ensuring actions followed through, assisting the FOH Manager creating processes and procedures to ensure smooth running of the Housekeeping Team.
  • Ensure the department is full stocked with supplies and audit the stock on a quarter basis.
  • Maximise all revenue generating opportunities through training of what is on offer at the Spa and in Botanica.
  • Assist with the training and development of team and ensure the Spa Health and Safety training and is up to date.
  • Adapt the rota in emergencies & the absence of the FOH Manager & Duty Manager.
  • Champion housekeeping for the Spa.

The Ideal Candidate

Are you right for us?

Our successful Housekeeping Supervisor will have;

  • Previous Housekeeping Supervisory experience from within a luxury hotel or Spa environment.
  • Knowledge of the luxury hotel/Spa market and associated standard levels.
  • A natural desire to exceed the expectations of guests and colleagues.
  • A proactive stance to always look to improve standards and service.
  • An innovative and inspiring approach with a keen eye for detail.
  • Great organisational skills.
  • Effective communication skills.
  • A confident, warm and welcoming personality.
  • Impeccable grooming, flexibility in attitude, approach and working hours (to include weekends and evenings).

We do operate seven days a week so you must be flexible with your availability and prepared to work a variety of shifts (including start times of 6.00am and close times of 10.00pm).

 

Package Description

Hospitality is all about people and the Exclusive Collection are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;


•        Competitive salary
•        Incentive Plan
•        Complimentary meals whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across the Exclusive Collection
•        Discounts on food and beverage across the Exclusive Collection

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

  1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. 
  4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

 

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