Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
We are very proud of our Spa and our guests tell us that it is in a ‘world of its own’ and has been ‘the best Spa they have ever visited’ – wouldn’t it be nice to boast that you work here?....and you could! Apply today and start the next phase of your career.
If you enjoy variety and meeting lots of new people every day you might like to join our Spa Membership team. We are actively seeking a Spa Membership Sales Manager to work as a key member of the Hotel and Spa team with a focus on driving membership of our outstanding facilities whilst ensuring all members and guest receive the highest level of service and product at all times.
Role Responsibility
Lots to do, but lots of fun
The Spa Membership Sales Manager will be responsible for…
- Increasing the number of Spa Members to a maximum of 500
- Develop and maintain a first class level of hospitality to the customer and to exceed the expectations of all our guests by providing the very best standards of customer service throughout Pennyhill Park Hotel and Spa
- Ensure that all activities position The Spa as the number one Spa in the UK
- Generate the leads required to source the required members
- Maximise all sales opportunities for the Spa and for Pennyhill Park
- Run Membership Events
- Assist with open and close of the Spa on a rota basis
The Ideal Candidate
Are you right for us?
Our successful Spa Membership Sales Manager will have…
- Previous Health/Fitness, Spa, Golf membership sales experience
- Strong sales focus
- Drive and determination to meet targets
- Exceptional organisational skills
- A professional and friendly telephone manner
- The ability to work well under pressure
- A high standard of PC skills
- Confidence in working to their own initiative
Package Description
And now for the good stuff
Hospitality is all about people and we are committed to our people. We make sure you are happy and well rewarded, so that you pass that happiness onto our guest. As well as excellent training, development and progression opportunities, other benefits include:
• Competitive salary
• Complimentary meals whilst on duty
• Complimentary car parking
• Perkz discount scheme
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.