Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeking a Spa Housekeeping Supervisor to provide a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas.
Role Responsibility
Lots to do but lots of fun
Our successful Spa Housekeeping Supervisor will be responsible for;
- Ensuring that the pool areas, thermal heaven, changing areas and front of house areas are clean tidy and stocked that all public areas are open during the required hours.
- Ensuring good housekeeping standards are maintained at all times in all front of house and back of house areas within the spa.
- Following hotel and spa procedures with respect to grooming, performance, health & safety, emergency procedures and all other company policies and procedures as detailed in the company handbook
- To promote a professional and helpful image to the client and give full co-operation to any client requiring assistance with a prompt and helpful attitude.
- To anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfaction.
- To maintain regular and effective communication across departments and within your team and at all levels throughout the business.
- Being present in all public areas even at quieter times.
- Support the Spa Reception desk and assist with the meet and greet of Residents, Members and Day Spa Guests.
The Ideal Candidate
Are you right for us?
- 2 years or more working in a hospitality environment with supervisory experience.
- A positive and pleasant personality.
- A passion for delivering exceptional facilities and guest service.
- To lead by example and have a passion and enthusiasm for the Hotel and Spa Industry.
- The ability to lead and work well as part of a team.
- Exceptional personal presentation.
- Great communication skills.
- Flexibility to work the shifts required of this industry
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary meals whilst on duty
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
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We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
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We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
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We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
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You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.