Job Introduction
In a Nutshell
Reporting directly to the Revenue and Sales Manager and working closely under the Group Wedding Sales Manager; the Wedding Executive will proactively ensure that all weddings sales are maximised at every opportunity, ensuring conversion from enquiry through to booking completion remains consistently at the forefront of everything they do.
The Wedding Executive will also be responsible for delivering the properties confirmed weddings from the point of booking through to the wedding day itself ensuring the couple’s journey remains of the highest standard and that they experience a truly special day.
Role Responsibility
Lots to do, but lots of fun
- Efficiently respond to all wedding enquiries within a 24 hour period, ensuring a friendly personal response is always given. Ensures that the wider sales team are able to continue and mirror this level of response in any period of absence.
- Comfortably and professionally contacts and coverts enquires during the sales process using a variety of different communication tools – video messaging, online appointments, phone and email.
- Delivers outstanding face to face and virtual showrounds
- Records full and accurate information of couples details, conversations, requirements and booking notes into HART to ensure seamless communication throughout the couple’s wedding journey.
- Strives to meet the monthly wedding conversion target set by the Revenue & Sales Manager whilst driving the rest of the sales to help support in achieving this target.
- Organises wedding open days and other wedding based promotional events, taking the lead in hosting them on the day.
- Build relationships with new and existing recommended wedding suppliers, ensuring the list of suppliers chosen represents the level of service our brand represents.
- Work alongside and develop a strong working relationship with the other departments in the hotel especially so with the operations and kitchen teams in order to create a smooth transition of communication from the planning to the delivery of a wedding.
- Always put forward new ideas to maximise revenue and profit in all areas of the business.
The Ideal Candidate
Are you right for us?
Our ideal Weddings Executive will have;
- Previous experience of wedding/ sales within a similar environment
- Be confident with a positive approach to work
- Possess outstanding guest liaison skills and be able to forge strong and professional working relationships with new people
- Have excellent administration skills with high attention to detail and accuracy
- Have ability to work well under pressure with a professional manner
- Be able to demonstrate computer literacy (including Microsoft applications)
- Proven high levels of written and spoken English
- Immaculate personal presentation
- This is not a Monday to Friday role - some weekend and evening work is required
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.