Job Introduction
The Pass - South Lodge Hotel’s premier fine dining experience. This exclusive, 26 cover, flagship restaurant enables guests to enjoy the highest quality cuisine complemented by unparalleled service. Taking the 'Chef's Table' concept and exquisitely developing it, diners at our 26 cover Michelin starred, 4 AA Rosetted restaurant are closely involved in the kitchen drama! Chef Matt Gillan offers a technically complex, yet engaging menu with classical themes and flavours staying true to themselves. We are currently looking for a Restaurant Manager to lead and manage this exceptional team.
In the role of The Pass, Restaurant Manager, you will oversee and manage the restaurant service team to consistently provide a Michelin star guest experience. You will work as part of the wider team and constantly evaluate, train and improve the experience our guests receive, whilst optimising opportunities to hit and exceed budgeted targets
Role Responsibility
The Restaurant Manager will be expected;
- To lead by example with regard to service standards as required for a Michelin Star restaurant
- To ensure a truly warm and welcoming experience for all guests and visitors dining in the restaurant
- To ensure that guest expectations are exceeded at all times in all areas of restaurant service delivery
- To possess an outstanding knowledge of all food, wines, cooking techniques and allergy requirements to ensure guests can be advised appropriately at all times
- To possess an outstanding knowledge of restaurant service styles
- To oversee the day to day management of the restaurant team ensuring exceptional standards are delivered and maintained
- To manage from the front by running and overseeing shifts. Remaining hands on within the operation
- To ensure the restaurant is always presented perfectly, with a strong focus on cleanliness and hygiene
- To competently manage the ordering and control of stock items ensuring availability at all times
- To manage back of house service areas to include cleanliness, hygiene, stock control and wastage
- To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Manage and maintain a strong and effective relationship with the kitchen team
- To be responsible for training and mentoring the Restaurant front of house team
- To optimise sales and work alongside the F&B Manager to develop the business
- Duty Management shifts as required
The Ideal Candidate
Our successful Restaurant Manager will have;
- Previous managerial fine dining restaurant service experience
- A true passion for all things food and beverage
- A strong restaurant background from within hotel or restaurant sector at a 5* luxury standard
- Strong communication skills (verbal, listening, writing)
- A sound commercial and financial awareness
- Proven organisational skills
- Proven track record as a strong team leader
- Have a keen eye for detail
- Have a passion and strong knowledge for all things food and beverage.
- An understanding of the ingredients we use, cooking methods and understand various dietary requirements
- An ability to manage team members ensuring they deliver consistent quality of service
- A strong understanding of the high standards that are demanded from a 5*, Michelin Star establishment
- The determination to create a memorable guest experience
- Drive to work within the pressure of a busy luxury restaurant environment
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
• Competitive salary
• Management Incentive Plan
• Complimentary meals whilst on duty
• Complimentary car parking
• Loyalty incentives
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.
Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery