Job Introduction
In a Nutshell
We are actively seeking an Assistant Guest Services Manager - Nights to join the team at Fanhams Hall Hotel. You will be responsible for the Hotel, its guest and team members. You will ensure the hotel and all in it are safe and secure and to ensure any evacuations or emergency situations are handled in the proper and safe manner according to Hotel policy.
You will run night audit and manage the guest service function (including but not limited to check in, check out and reservations) throughout the shift adhering to the highest levels of guest service.
Role Responsibility
Lots to do, but lots of fun
Our successful Assistant Guest Services Manager - Nights will be responsible for:
- Assisting with the overall operation of the hotel
- Daily supervision of the reception desk including the effective delegation of tasks to the Guest Service Assistant Nights
- Attending to guests' needs and requirements including check in and check out procedures
- Maintain presentation of key front of house areas to include some cleaning duties
- Deliver room service requests to guest rooms when required
- Handle telephone enquiries including basic hotel reservations
- Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
- Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
- Following up guest complaints and take appropriate guest recovery action
- Carry out Guest Service Assistant Nights duties faultlessly
- Carry out cleaning tasks
- Prepare early breakfast requests
- Lead by example
The Ideal Candidate
Are you right for us?
To be successful in this role you must be able to demonstrate;
- Previous experience of working in a luxury hotel environment with equally high standards of guest service
- Impeccable grooming standards
- A natural desire to serve and exceed expectations of guests and colleagues
- Strong problem solving ability
- A proactive stance to improve standards and service
- High level of organisation
- Effective communicate skills
- IT literacy
- Flexibility in attitude, approach and working hours (to include weekends and evenings)
- Ability to work on your own and through the nights
- Confidence and warm personality, enthusiastic attitude
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but well give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
- We want people people. Youve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then were not for you.
- You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.
