Job Introduction
In a Nutshell
- South Lodge is looking for a Conference & Banqueting Supervisor.
- This position is concerned with the daily operation of a busy department and the management of Assistants providing service to our meeting and dining delegates ensuring all needs are met and that we exceed our guest expectations.
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Role Responsibility
Lots to do, but lots of fun
Our successful Conference and Banqueting Supervisor will be responsible for;
- Supervising and coordinating conference and catering activity.
- Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
- Attending morning meetings to determine event requirements daily.
- Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and 'create ‘happiness in amazing places’ for our customers.
- Hosting pre and post service briefings.
- Maintaining complete knowledge of BEO format in order to determine event requirements and trouble shooting.
- Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
- Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
- Ensure all back of house storage areas are well maintained and replenished.
- Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained. Raise Purchase Orders for any Hotel Audio Visual inventory needed.
- The security and preventative maintenance of all function rooms. Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
- Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
- Participating in all departmental training sessions.
- Establishing personal but professional rapport with guests and staff alike.
- Liaising with conference organisers as and when required to attend to their room set up needs.
- Responsible for leading a team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members
The Ideal Candidate
Are you right for us?
The ideal Conference and Banqueting Supervisor will;
- Have a proven record as a Supervisor, preferably from within a luxury food service environment.
- Experience in delivering exceptional standards.
- Have an eye for detail.
- Be a great communicator and primarily be guest focussed.
- Be determined to create a memorable customer experience.
- Possess strong team leadership skills.
- Be a great communicator.
- Be physically fit and be able to stand for long periods of time.
- Have previous experience in training and developing staff.
- Be highly organised.
- Have good knowledge of Health and Safety legislation.
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
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We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
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We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
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We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
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You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.