Job Introduction
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeking an Events Manager to manage & drive the team responsible for Conference, Banqueting, Season Corporate & Weddings segment to maximise potential revenue whilst providing a 5 star customer service.
Role Responsibility
Lots to do but lots of fun
Our successful candidate will be responsible for.....
- To ensure administration of all events is maintained to a high standard: to include management of collateral, reception showrounds, mystery shopper standards, follow up events for feedback (BDRC), folders up to date and accounting information processed correctly
- To accurately use HART for private dining, conference and wedding bookings
- To manage and motivate the team responsible for conferences, private dining events and weddings to maximise revenue whilst providing five star customer service at all times.
- To anticipate and understand guests’ needs to develop our offering where possible to enhance the quality of service and positively promote sales to increase revenue
- To guide team members in event co-ordination whilst sharing new ideas to innovate the service provided with the Revenue Manager
- Day to day management of the Events team to ensure procedures are adhered to in a timely manner and customer satisfaction levels excelled, stepping in to assist when necessary
- Hold quarterly job chats with each member of the Events team to access key strengths, areas of concern and provide development plans that meet the needs of the individual and the business
- Create and deliver show rounds to clients and sell the hotel to the best of its potential and train team members to the same standard
- To ensure all team members produce accurate function sheets on time maintaining 100% attention to detail. To compile and issue weekly function sheets and to host the meeting, delivering correct and concise information. To ensure other team members understand the process and can deputise in your absence
- Achieve targets set by Revenue Manager proactively selling the hotel facilities to potential guests and companies
The Ideal Candidate
Are you right for us?
Our ideal candidate will have...
- Previous luxury hotel experience from within the sales or events fields.
- Strong focus on rate management, revenue generation and business conversion.
- Proven team leadership skills.
- High Level of attention to detail.
- Outstanding guest care focus with an open and service orientated approach.
- Strong understanding of the luxury hotel market and preferably of our key competitors.
- Excellent communication abilities and be comfortable presenting at all levels within the business.
- Strong financial and business acumen.
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but well give a lot to get the right people. There are 4 main things we look for
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We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
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We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
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We need extra milers. So if you think the job description is all you have to do, then were not for you.
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You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.