Job Introduction
In a Nutshell
We’re on the lookout for an Outlets Manager to manage Afternoon Tea, Lillypond Terrace and Room Service within our Hillfield Restaurant & Bar here at Pennyhill Park.
Hillfield’s concept is all about local produce in a relaxed atmosphere, equally suited to a family meal or a working lunch. Pop in for anything from an à la carte breakfast to an award-winning Hillfield G&T to a hearty Sunday roast. We adopt a farm to fork, nose to tail ethos, using only high welfare ingredients sourced locally in Surrey and beyond – or better yet from our own back garden here at Pennyhill Park.
As our Outlets Manager you will oversee the running of the front of house operations for Afternoon Tea, our al fresco dining Lillypond Terrace and Room Service being the link between the kitchen and the FOH team, ordering, payroll, rotas and staff training
Role Responsibility
Lots to do but lots of fun...
- Running the day to day operations of these outlets (Afternoon Tea, Lillypond Terrace & Room Service) including managing and training the team.
- Co-ordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times.
- Welcome all guests in a warm and friendly manner.
- Review guest satisfaction communicating results to the team and implementing any action plans where necessary.
- To have full knowledge of the menus and products we offer our guests.
- Development and implementation of SOP’s .
- Recruitment of new team members including onboarding.
- Employee relations.
- Costed rota’s and managing absences to ensure adequate coverage for the department.
- To promote a culture of up selling and added value selling through training, team engagement and incentives
- Controlling costs – stock takes and ordering.
- To be aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and visits including our competitors.
- Carry out Duty Manager shifts as and when required.
The Ideal Candidate
Are you right for us?
Our perfect Outlets Manager will have……………
- Relevant degree in hospitality management would be preferable
- Minimum 2 years experience as either a Restaurant Manager and/or Bar Manager or Assistant Manager ready to step up
- Competent with Allergens and dietary requirements laws
- Proven and stable track record working in reputable restaurants or luxury hotels.
- Be able to work under pressure in a high volume environment
- Experience in managing a team
- Ability to work 5 days out of 7, shift basis with flexibility
- Commercial awareness
- Excellent customer service skills
- Strong interpersonal, organisational and problem solving skills
- Be eligible to work in the UK
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.