Job Introduction
In a Nutshell
To lead the Front of House departments to deliver the highest levels of service to all hotel guests and visitors. Co-ordinate all Front of House team functions and activities. To be a role model, motivate and lead the team. To champion the very highest levels of guest care and deliver WOW experiences
Role Responsibility
Lots to do but lots of fun
Our successful Front of House Manager will;
- Oversee and manage all Front of House departments to ensure all guests receive the service required from a five star establishment and that team members deliver WOW experiences where possible
- Champion and raise awareness of guest profiling and the use of the guest name
- Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed
- Act as a lobby host at key times
- Meet and greet key arrivals
- Ensure the team are performing tasks in line with the departmental SOP’s
- Work with the HR team to effectively recruit new team members
- Hold monthly team meetings
- Work with the HR department to effectively manage poor performance in the team
- Manage wage percentage with costed rota and use of ProMark
- To promote revenue awareness and maximise sales and upselling opportunities
- Ensure cash handling processes are followed at all times
The Ideal Candidate
Are you right for us?
Our successful Front of House Manager will have;
- Experience at a similar level from within a luxury hospitality environment
- Keen and enthusiastic attitude coupled with drive and energy
- Ability to work under pressure and multitask
- Exceptional communication skills, both written and verbal
- PC literacy including excellent working knowlegde of Hotel PMS
- Ability to contribute and influence at a senior level within the business
- Ambition to succeed, willingness to work hard and strong desire to learn
- Proven team leadership skills
- Flexibility to work hours required by the business
- Innovation, creativity and attention to detail
- Confident and ‘Exclusive’ personality
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.