Job Introduction
In a Nutshell
A very rare opportunity has opened up for a Golf Experience Manager at The Manor House Golf Club in Castle Combe. Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests. You will be part of a motivated team of individuals with personality and flair to establish a great relationship with members and corporate clients. A key focus of yours must be on achieving the golf club budgeted targets for membership, green fees, buggy, retail and confectionary sales.
Role Responsibility
Lots to do, but lots of fun
- To ensure that all teams in the golf experience team consistently deliver excellent customer service, thereby achieving maximum customer satisfaction
- To provide effective leadership for the golf experience team, giving direction to individuals, motivating and supporting them throughout.
- To develop, deliver and monitor learning and development activities for the team and to promote in-house training, PGA Training, further education and CDP
- To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.
- To oversee the golf experience team rota, ensuring efficiency and budget control.
- To actively support in the recruitment of membership sales, both golf and gym.
- To deputise in the absence of the Golf Club Manager
The Ideal Candidate
Are you right for us?
Our ideal Golf Experience Manager will have:
- Previous management experience
- Previous Golf Sales experience
- Proven team leadership skills
- Strong knowledge of retail and function booking
- Outstanding guest care focus with an open and service orientated approach
- Strong understanding of the Golf market and of our key competitors
- Excellent communication abilities and be comfortable presenting at all levels within the business
- Strong financial and business acumen
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary
- Complimentary car parking
- Perkz discount scheme
- Discounted room nights across all Exclusive properties
- Discounts on food and beverage across all Exclusive properties
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.