Job Introduction
South Lodge, part of the Exclusive Collection, is a luxury country house hotel set within stunning Sussex countryside. Renowned for its exceptional hospitality, award-winning dining, and beautiful surroundings, South Lodge is a place where elegance, innovation, and outstanding service come together to create unforgettable experiences for every guest.
As a Guest Experience Assistant, part of our front-of-house team, you will be at the heart of creating warm, seamless, and memorable stays for our guests. This role would ideally be suited for those with receptionist or guest-facing experience.
At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- As a Guest Experience Assistant, you will be the welcoming face of South Lodge, delivering exceptional service from the moment guests arrive.
- Support all reception duties including check-ins, check-outs, reservations, and guest enquiries.
- Work alongside the front-of-house team to ensure every guest experience is seamless, personalised, and memorable.
- Maintain a high standard of presentation in guest-facing areas and uphold our service values at all times.
- Coordinate with housekeeping, food & beverage, spa, and events teams to support daily operations.
- Handle telephone and email enquiries with professionalism and confidence.
- Share knowledge about the hotel, its surroundings in Sussex, and the wider Exclusive Collection.
- Record and communicate guest feedback to line managers to support continual improvement.
Person Specification
- Genuine passion for hospitality, service, and creating outstanding guest experiences.
- Experience in a guest-facing, receptionist, or front-of-house role is helpful but not essential.
- Strong communication skills with a calm, approachable, and professional manner.
- Confident multitasking and working efficiently in a fast-paced hotel environment.
- Excellent organisational skills and attention to detail.
- Comfortable using booking systems and technology (full training provided).
- A collaborative team player who thrives on delivering high standards.
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join the team at South Lodge, where we celebrate creativity, teamwork, and genuine care in everything we do.