Vacancies

Guest Relations Assistant - The Reeds

Role Responsibility

Lots to do, but lots of fun

In your role you will be responsible for...

• Welcoming all guests entering the hotel in a professional and pleasant manner
• Providing guests with an exceptional arrival and departure experience that makes them feel welcome
• Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
• Communicating with the front desk for any arrivals using guests names
• Run an effective check in and check out process if required
• Providing luggage assistance and valet parking and keep records
• Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard if required
• Organising transport for our guests and giving directions
• Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
• Undertake any additional duties as directed by the Guest relations Manager, Front of House manager or Assistant front of house
• Create lasting  impression on arrival and departure of all guests
• To ensure all VIPs are flagged and research conducted
• To check VIP rooms, ensuring hotel standards and that the correct amenities are in place
• To provide appropriate welcome cards to the guests, ensuring special occasions are recognised
• To take ownership of in-house issues and ensure these are being solved whilst ensuring guest satisfaction
• To use the Guest Recovery Log to collate data
• To ensure guest details are profiled effectively
• To ensure all Front of House areas well maintained and tidy
• To perform show-rounds if required
• To effectively communicate through the use of HUBBUB

The Ideal Candidate

Are you right for us?

Our successful candidate will have…

• Passion for delivering excellent customer service
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative                                  
• Computer literacy
• A clear, friendly and professional telephone manner

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

About the Company

Are we right for you?

 We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. 
4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.