Job Introduction
In a Nutshell
We're actively seeking a passionate Spa Guest Relations Manager to join our Spa team in the award winning Spa at Pennyhill Park in Bagshot, Surrey. Your role will be to ensure that all guests, members and day spa guests have the most enjoyable experience possible whilst also overseeing the overall operations of the 45,000 sq ft Spa.
Role Responsibility
Lots to do but lots of fun
The Spa Guest Relations Manager will be responsible for…
- Ensure that the Spa is at its ‘best’ in terms of good housekeeping standards, and that it is running efficiently and effectively.
- Make sure the customer journey throughout the Spa is executed to a high standard, and resolving any issues that may arise.
- Creating processes and procedures in conjunction with other Spa Managers to ensure smooth running of all Spa Operations i.e SOP, health and safety, IT Systems.
- Up selling all retail and treatments to ensure maximum capture of revenue.
The Ideal Candidate
Are you right for us?
- You will be passionate about delivering professional, efficient and exceptional guest service at all times and will possess strong organisational skills.
- You will have Industry relevant qualifications to include degree, HND or Advanced GNVQ
- A minimum of 2 years in a Supervisory role within a similar environment with experience of training and development, systems and processes, IT skills, financial acumen, guest services and management of Health and Safety.
- Work with flexibility and enthusiasm for the profession.
Package Description
And now for the good stuff
Hospitality is all about people and we are committed to our people. We work hard to ensure you enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary - Real Living Wage Employer
- 30 days holiday (increasing with length of service)
- 50% discount on food & beverage across all Exclusive properties
- Really big discounts on room nights across all Exclusive properties
- PERKZ discount scheme & online guides such as exercises, wellbeing & financial
- Meals on duty provided for free
- Recognition and rewards scheme
- Free gym access + where available dedicated classes
- BCorp member and commitment to improving our People, Product and Planet
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
Like any hotel group we expect a lot but we’ll give a lot to get the right people. There are 4 things we look for:
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.