Job Introduction
In a Nutshell
We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.
INDHP
Role Responsibility
Lots to do, lots of fun!
The role will be responsible for:
Delivering a seamless, personalised guest experience and ensuring high engagement throughout their stay.
Reviewing and improving the guest journey in collaboration with the Front of House Manager and Reception Supervisor.
Supporting the reception and concierge teams and keeping the Front of House team informed via morning meetings and internal communications.
Acting as the hotel ambassador for guest profiling: capturing and updating information in HART PMS to personalise and enhance the guest experience.
Handling complaints promptly and ensuring appropriate follow-up to maintain guest satisfaction.
The Ideal Candidate
Are you right for us?
Our successful candidate will have…
- Passion for delivering excellent customer service
- The ability to work under pressure and to multi task
- Immaculate presentation and grooming
- Strong communication skills
- Confidence and initiative
- Computer literacy
- A clear, friendly and professional telephone manner
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- Hospitality Essentials discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Hospitality Action- our EAP scheme.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.