Job Introduction
Guest Services Manager – Royal Berkshire, Ascot, Berkshire
A Career in Hospitality Where Every Detail Tells a Story.
Royal Berkshire, a part of the Exclusive Collection, is a luxury property in Ascot that radiates refined elegance and timeless charm. Every corner reflects attention to detail and a commitment to exceptional experiences.
We are looking for an inspiring and people focused Guest Service Manager to lead our Front of House team and ensure every guest feels genuinely welcomed, valued and cared for from the moment they arrive.
At Royal Berkshire, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Lead and inspire the Front of House team to deliver exceptional guest experiences.
- Ensure smooth daily operations, including arrivals, departures, and Duty Manager duties.
- Engage with guests throughout their stay, resolving issues quickly and professionally.
- Support training, development and supervision of the Guest Service team.
- Maintain accurate billing, guest profiling and front desk procedures.
- Maximise revenue through upselling and strong product knowledge.
- Ensure all Front of House areas meet brand and health & safety standards.
Person Specification
- Previous hotel front office experience, ideally in a supervisory role
- Warm, confident communicator with excellent guest service skills
- Strong organisational ability and attention to detail
- Skilled in leading and motivating a team
- Comfortable using computers and hotel systems
- Professional appearance and flexible approach to working hours
- Proactive, solutions-focused and committed to high standards
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.