Job Introduction
In a Nutshell
We are actively seeking a Hotel Receptionist, or as we call them, a Guest Services Assistant, here at Pennyhill Park who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
Role Responsibility
Lots to do, but lots of fun
The Guest Services Assistant will be responsible for:
- Welcoming guests in a warm friendly and professional manner
- Carrying guests luggage to and from rooms
- Labelling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
- Supporting the front office team with check ins/outs
- Managing guest requests
- Use of hotel buggy for transporting guests around the resort
- Maintenance and regular checks of hotel buggy and bicycles
- Management of the turning circle and top suite parking bays
The Ideal Candidate
Are you right for us?
Out ideal Guest Services Assistant will have:
- A confident, warm and welcoming personality
- Impeccable personal presentation
- A natural desire to help people and exceed expectations of guests and colleagues
- Excellent communication skills both verbal and written
- An innovative and inspiring approach with a keen eye for detail
- Great organisational skills
- Flexibility in attitude, approach and working hours (you’ll need to be able to work some weekends, evenings and bank holidays)
- Good physical fitness as this role involves manual handling
- A full clean UK driving licence is a must!
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
· Competitive salary, benefits and we pay above the Real Living Wage Employer.
· 29 days holiday (increasing with length of service)
· 50% Discount on food and beverage across all Exclusive properties
· Really big discounts of room nights across all Exclusive properties
· PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
· Meals on duty provided for free
· Recognition and rewards scheme
· Access to our learning platform including great training and development programs.
· Free gym access + where available dedicated classes.
· B Corp accredited and commitment to improving our People, Product and Planet.
· Free downloads to newspapers, magazines and books
· Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.