Job Introduction
In a Nutshell
- To work as part of the Group Sales Team, managing all meetings and events enquiries coming into our Exclusive properties – Pennyhill Park, South Lodge, The Manor House and Lainston House.
- To be the first point of contact for all Corporate enquiries , managing bookings from the initial enquiry stage, through the conversion process to receipt of signed contract
- To maximise conversion, whilst maintaining a professional, efficient, friendly and outstanding level of service
- To identify all sales opportunities and demonstrate a high level of diary and rate management
- To deliver Wow Experiences to our guests
Role Responsibility
Lots to do but lots of fun
- To effectively manage sales enquiries for the Group from initial enquiry, right through to contract, collating all relevant information and assisting Clients at all stages of the planning process
- To anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue
- To deliver effective diary management in order to capitalise on demand and drive occupancy and rates where possible
- To proactively contact the clients throughout the booking enquiry process to increase opportunity to secure event
- To ensure to use the rates guidelines set by Corporate Revenue Manager and Sales Managers, without going below the MAR (Minimal Achievable Rate) as set by the business
- To secure as many appointments and show-rounds for guests enquiring as possible, to aid in conversion and developing Customer relationships. Appointments will be supported by appropriate Business Development Manager or Events Manager
- To ensure activities and tasks set in Delphi against all enquiries are actioned and up-to-date to ensure maximise on all booking opportunities
- To work as a team in order to deliver and achieve quarterly targets, pre-set according to business needs
- To work with and include the Business Development Team, where possible
The Ideal Candidate
Are you right for us?
- To demonstrate excellent administration skills with high attention to detail and accuracy
- Ability to work well under pressure and always in a professional manner
- Capability to demonstrate good computer literacy (including Microsoft applications)
- Great organisation skills , interpersonal communication, a team player and ability to work under own initiative
- Comprehensive understanding of Delphi preferred although system training will be offered, in order to operate and maintain the Delphi computer systems data effectively
- To ensure a good understanding of business’ financial needs to ensure we are placing the right enquiries into the right hotels (where possible)
- To foster and develop effective relations throughout the business, in particular with Group Sales Team colleagues, property Sales Managers and Events Managers and Business Development Team
- To be as up-to-date and knowledgeable as possible on competitor activity
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but well give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then were not for you.
You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.