Job Introduction
To maintain good customer relations by being the first contact for the department and coordinating all team activities including distribution of jobs on HOTSOS, dealing with contractors and suppliers and organising and managing all administrative documentation for the team.
Role Responsibility
Our successful Maintenance Coordinator will be responsible for;
- Providing a professional and friendly service to all visitors and colleagues
- Maintaining the technical services office in an orderly and tidy condition
- Maintaing an system of filing that enables other users to easily navigate around
- Assist the Technical Services Manager with diary management
- Providing a consistent follow up to all messages, reported maintenance issues, purchasing and other enquiries
- Oversee the Maintenance Management System ( HOTSOS ) and ensure full use thereof throughout the Hotel & Spa
- To schedule/allocate work and jobs for the team based on task/guest priority
- Preparing reports for internal use as required
- Ensuring contractors and call-out procedures are followed through
- Maintaining strict control of all purchase orders and contractor work / service reports.
- Using resources respectfully to keep wastage to a minimum
- To be aware of departmental budgets in relation to costs and purchasing supplies
- Use of EPIC purchase ordering system according to company guidelines
The Ideal Candidate
Our ideal Maintenance Coordinator will have;
• Previous experience within the hotel/maintenance industry
• Proficient in the use of Microsoft packages, i.e. Outlook, Word and Excel
• Have a strong eye for detail
• Demonstrate excellent communication skills
• Ability to multi task and work at a good pace
• Strong organiser
• Outstanding customer service skills
• Problem solver
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
• Competitive salary
• Uniform
• Complimentary meals whilst on duty
• Complimentary car parking
• Loyalty incentives
• Discounted room nights across all Exclusive Hotels and Venues
• Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.
Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery.