Job Introduction
People & Culture Manager – South Lodge – West Sussex
A Career in Hospitality Where Every Detail Tells a Story.
South Lodge, a part of the Exclusive Collection, is home to a Michelin-starred restaurant, an award-winning spa, and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet.
The estate is also home to Camellia, its 3 AA Rosette restaurant, which reflects the same attention to craft, quality and detail that runs throughout the wider operation.
You will join as a People & Culture Manager with overall responsibility for leading the end-to-end people experience at South Lodge. Reporting to the General Manager and working closely with the Group People & Culture team, you will shape a values-led, inclusive and high-performing culture, ensuring our people are supported to grow, perform and thrive while delivering exceptional guest experiences.
At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Lead the People & Culture agenda for the hotel, aligned to business goals and group strategy
• Champion a positive, inclusive and engaging workplace culture that reflects our values
• Oversee all recruitment activity, ensuring strong talent pipelines and an exceptional candidate experience
• Act as a trusted advisor to leaders on employee relations, engagement, performance and change
• Drive learning, development and capability building in partnership with Group Training
• Ensure people practices remain compliant, efficient and aligned with best practice and legislation
• Use people data and insight to inform decisions and improve engagement, retention and performance
Person Specification
• Significant experience in a senior generalist People role (People Manager or HR Business Partner level)
• Hospitality experience preferred, with the credibility to operate at senior leadership level
• CIPD qualified (or equivalent professional experience)
• Strong knowledge of UK employment law, ER and compliance
• Confident, approachable and solutions-focused with strong influencing skills
• Experience using HR systems and ATS platforms, with a data-driven mindset
• Committed to inclusion, wellbeing and creating outstanding employee experiences
• Ability to travel to the property and attend group meetings as required
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.