Job Introduction
Reporting into the Front of House Manager you will be responsible for the day to day management of Reception and Switchboard and ensuring exceptional customer service is delivered at all times. This is a permanent full time role based on a 5 out of 7 shift pattern which includes weekends and Bank Holidays.
Role Responsibility
The Reception Manager will be responsible for…
- Training and development of all Receptionists, Shift Leaders and Switchboard Operators
- Ensuring the highest level of customer service is delivered at all times
- Ensuring SOP manuals are in place, up to date and adhered to
- Carrying out 1:1’s and appraisals of the team
- Carrying out Duty Management shifts
- This is a hands on role and you will be expected to work shifts
- Dealing with guests issues and requests to ensure satisfactory problem resolution
- Assist the FOH Manager with any Employee Relations issues within the team
- Assist with recruitment and selection
- Deputise for the FOH Manager in their absence
The Ideal Candidate
Our successful Reception Manager will …
- Be a Reception Manager in a smaller property preferably in a four or five red star property or a Shift Leader in a large four or five red star property
- Have a strong eye for detail
- Be able to effectively delegate
- Demonstrate excellent communication skills
- Display strong leadership skills
- Demonstrate a passion for Guests
- Be able to inspire, influence and motivate others
- Take pride in achieving results and celebrating success
- Be able to multi task
- Eligible to work in the UK
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary
- Management Incentive Plan
- Uniform
- Complimentary meals whilst on duty
- Complimentary car parking
- Loyalty incentives
- Discounted room nights across all Exclusive Hotels and Venues
- Discounts on food and beverage across all Exclusive properties
About the Company
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.
Each has unique facilities including an award-winning spa, championship golf courses, state of the art conference facilities, Michelin starred restaurants, the finest fishing and shooting plus falconry, tennis, croquet and archery