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Reservations Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

In a Nutshell

We are actively seeking a Reservations Supervisor to work with the Reservations Team to drive and close every Sales opportunity in the Leisure market for Pennyhill Park. Assisting the Reservations Manager with yielding the business and/or effective training of the reservation co-ordinator will be a key task to ensure business and team success.  

Role Responsibility

Lots to do but lots of fun

As a Reservations Supervisor you will...

  • Take reservations and chase bookings to ensure maximum occupancy and room rates are achieved.
  • Respond positively to sales enquiries and work closely with the Reservations Manager to develop and convert future sales leads
  • Ensure that all amendments, late bookings and special requirements are communicated effectively.
  • Ownership for all individual and group reservations from the initial enquiry to arrival at the hotel, ensuring effective communication across all departments.
  • Ensure all calls are handled in an efficient and friendly manner in line with company standards.
  • To be completely knowledgeable about all the hotel facilities and services, and effectively communicate this to guests.
  • To develop awareness and knowledge of our competitors, market conditions and any other factors which may affect the business of the hotel.
  • Assist the Reservations Manager with training and coaching for Reservations team, Hotel Reception and Spa Reception for all tasks involving reservations and voucher sales

The Ideal Candidate

Are you right for us?

  • Previous luxury hotel experience from within the sales or reservations fields
  • Strong focus on rate management, revenue generation and business conversion
  • Proven team leadership skills
  • Outstanding guest care focus with an open and service orientated approach
  • Strong understanding of the luxury hotel market and preferably of our key competitors
  • Excellent communication abilities and be comfortable presenting at all levels within the business
  • Strong financial and business acumen

Package Description

And now for the good stuff

Hospitality is all about people and we are committed to our people.  We make sure you are happy and well rewarded, so that you pass that happiness onto our guest.  As well as excellent training, development and progression opportunities, other benefits include:

•        Competitive salary
•        Complimentary food whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across all Exclusive properties
•        Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

  1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. 
  4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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