Job Introduction
Royal Berkshire, a part of the Exclusive Collection, is a luxury property in Ascot that radiates refined elegance and timeless charm. From its beautiful grounds to its sophisticated interiors, every corner reflects attention to detail and a commitment to exceptional experiences.
You will join as a Reservations & Events Coordinator that values organisation, teamwork, and exceptional guest service. This role supports the reservations and events operation, ensuring all enquiries and bookings are handled professionally while delivering a seamless guest experience. Here, your ideas will be welcomed and your growth supported.
At Royal Berkshire, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Respond professionally to reservation and event enquiries via phone and email
• Input and maintain reservations accurately within the booking system
• Support revenue opportunities through up selling hotel facilities and services
• Maintain reservation trace systems and complete daily checks
• Pass relevant leads to the Sales Team to support business opportunities
• Support the smooth coordination of events to agreed standards
• Assist the Reservations Supervisor and Revenue & Sales Manager when required
Person Specification
• Previous experience within hospitality, reservations, events, or customer service is desirable
• Strong communication and organisational skills
• Professional and confident approach
• Good attention to detail and ability to multitask
• Ability to work well within a team and in a fast-paced environment
• Flexible approach to working hours when required
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.