Job Introduction
In a Nutshell
As Spa Housekeeping Supervisor here at Pennyhill Park you will ensure that the Spa Housekeeping Team are supervised on the floor ensuring all treatment rooms and public areas are cleaned and serviced to the required standard.
You will have an eye for detail and be passionate about making sure the Spa sparkles by delivering professional, efficient and exceptional guest service at all times and will also posse strong organisational skills.
Role Responsibility
Lots of fun and lots to do !!
- Ensure all Spa public areas are always cleaned to the required standards.
- Ensuring the department runs smoothly – all equipment in working order, reporting faults, ensuring actions followed through, assisting the FOH Manager creating processes and procedures to ensure smooth running of the Spa Housekeeping Team.
- Developing and coaching the team.
The Ideal Candidate
Are you right for us?
Our successful Housekeeping Supervisor will have;
- Previous Housekeeping Supervisory experience from within a luxury hotel or Spa environment.
- Knowledge of the luxury hotel/Spa market and associated standard levels.
- A natural desire to exceed the expectations of guests and colleagues.
- A proactive stance to always look to improve standards and service.
- An innovative and inspiring approach with a keen eye for detail.
- Great organisational skills.
- Effective communication skills.
- A confident, warm and welcoming personality.
- Impeccable grooming, flexibility in attitude, approach and working hours (to include weekends and evenings).
We do operate seven days a week so we need you to be flexible with your availability and happy to work a variety of shifts (including start times of 5:30am and close times of 10.00pm).
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.