Job Introduction
In a Nutshell
We are very proud of our award winning Spa and our guests tell us that it is in a ‘world of its own’ and has been ‘the best Spa they have ever visited’ – wouldn’t it be nice to boast that you work here?....and you could!
We’re actively seeking a Spa Membership Sales Manager here at Pennyhill Park. You’ll be responsible for membership sales, show rounds and administration for our guests and members to ensure it’s seamless and stress free! If you are highly organised in the office with your time, and paperwork and enjoy being customer focused this could be the opportunity for you!
Role Responsibility
Lots to do but lots of fun
Here’s an idea of what The Spa Membership Sales Manager will be responsible for…
- Membership sales
- Creating member profiles on our system (Hart) and ensure they are kept up to date
- Process direct debit monthly runs
- Carry out show rounds
- Process member renewals
- Issuing guest passes
- Creating welcoming packs for all new members
- Assisting with arranging member events and coffee mornings
- General administration tasks
- Duty Management shifts
The Ideal Candidate
Are you right for us?
- Excellent administration skills including the use of excel, outlook, powerpoint and word with high attention to detail and accuracy
- Good educational level of English and Maths
- Minimum of 1 year in a Supervisory role
- Good organisational skills
- Previous luxury hotel experience in administration from within the sales or reservations fields would be beneficial but not essential.
- Be eligible to work in the UK
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (pro-rata & increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.