Job Introduction
Would you like to be part of the most exciting new Spa project in the country, nay, the world!? The search is on for the most talented Spa professionals to join us here at South Lodge, an Exclusive Hotel!
This is an amazing opportunity to be part of something new and exciting from the beginning. You will be the key player in pre opening responsibilities, from products to treatments, recruitment to uniforms.
The Spa Operations Manager will be responsible for the day to day operations of our new facility which is due to open in Autumn 2018.
Role Responsibility
As the Spa Operations Manager you will responsible for overseeing the Spa in its entirety.
Pre Opening
- Recruiting your team! As this is a new Spa, you will be responsible for (with the HR Manager) recruiting the talent we need, from sourcing people, to conducting interview, trials and inducting people.
- Working closely with the project team you will be required to set the standards of performance and deliver the necessary training for all areas of the spa to ensure a smooth and efficient opening.
- With the project team you will be required to support the Sales and Marketing Plan to generate membership opportunities and to work with the Spa Membership Sales Manager to convert new members based on pre opening targets.
- In conjunction with the General Manager you will be expected to set Key Performance Indicators for all department heads to ensure a focussed and results driven business from day one.
- To work within guidelines to help bring the project in on budget.
- To support all areas of the operation and to develop relationships with other key hotel based employees and managers to ensure their support moving forward.
- To identify and recommend partners that are contusive to the brand and fit well with the overall concept for The Spa.
When we are open
- You will ensure that all members, guests and visitors have the best experience and leave us happy and refreshed.
- Ensure a happy and productive team through effective people management, conducting reviews and job chats, offering learning and development opportunities and show genuine care for your people.
- Works with the Membership Sales Manager to develop a membership strategy to reach new/potential members and create calendars of events, newsletters and general communication for current ones.
- Drive secondary revenue opportunities to match and supplement treatment revenues including but not limited to retail products, personal training and non member classes
- Drive maximum room occupancy and therapist utilisation.
- Actively grow revenue and profit lines.
- Ensure a financially successful Spa by working within budgeting guidelines, controlling operating costs and maximising sales awareness within the team.
- Implement and maintain controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the spa.
- Maintain Health & Safety and Hygiene of the building.
The Ideal Candidate
Our ideal person will be experienced in Spa Management in similar, luxury environments. You will have a passion for well being and creating happiness for all those who visit your amazing Spa. You will have an understanding of how the operation works, not just from a treatments perspective, but food and beverage as well.
You will be able to manage conflicting priorities in a fast paced and have a sound understanding of business functions including Finance, Health and Safety, Human Resources and Sales.
A Spa Management degree or Beauty Therapy Level 3 would be preferable.
Package Description
Hospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;
- Competitive salary.
- Uniform.
- Complimentary meals whilst on duty
- Complimentary car parking.
- Discounted room nights across all Exclusive Hotels and Venues.
- Discounts on food and beverage across all Exclusive properties.
About the Company
Exclusive Hotels and Venues
Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.