Job Introduction
In a Nutshell
We're actively seeking a Technical Services Manager here at Pennyhill Park to ensure that the Hotel & Spa, including all plant, fixtures and fittings are maintained to the highest standard through both planned and reactive maintenance, adhering to Heath, Safety and other legal requirements.
Role Responsibility
Lots to do, but lots of fun
The Technical Services Manager will be responsible for…
- Implement energy saving procedures and to ensure consistent compliance by hotel
- Monitors utility bills to ensure charges are correct.
- Ensure the engineering team are familiar and comply with the company and Statutory Health and Safety procedures
- When required be available to assist the maintenance operations at other group hotels, including auditing on Health & Safety matters.
- Act as liaison between hotel and outside contractors or technical services on major projects.
- Manage repair and maintenance response times necessary to ensure customer satisfaction.
- Understand the importance of building, maintenance and repair techniques increasing guest satisfaction in meeting and event areas.
- Be knowledgeable of and comply with legislation and regulations pertaining to repair and maintenance
- Oversee the refurbishment of public areas, bedrooms, mechanical and electrical plant.
- Responsible for technical advances in equipment to ensure efficient and cost effective running of all plant and services.
- Responsible for preparing the Property & Maintenance and utilities annual budget and preparing monthly forecasts.
- Adhere to overall operational and financial goals, Business Plan and Budget.
- Conduct regular equipment checks and preventive maintenance reporting to minimize replacement costs.
- Compile and distribute team duty rotas
- Ensure there is always adequate resources, people, time and materials available to deal with all eventualities.
- Regularly inspect and monitor the condition of the entire building.
- Responsible for the ongoing update and management of the property online health and safety portal Shieldyourself,
The Ideal Candidate
Are you right for us?
- Experience in managing a team within a Hotel and ideally one that has a Spa
- A recognised qualification in Refrigeration & Air Conditioning
- Excellent spoken and written English
- Excellent working knowledge of Health and Safety and Fire Regulations
- A skill based qualification such as Plumbing, Electrical, Carpentry etc.
- Ability to deal with a wide range of basic maintenance repairs
- Good proven organisation and planning skills gained through previous experience
- Good knowledge of Microsoft Office
- Good literacy and numeracy skills
- Be an effective people manager
- Be an effective leader
- The ability to liaise efficiently with other Hotel departments
- Be proactive and forward thinking
- Have good project management skills
- Appropriately qualified
- Valid UK driving licence
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and Real Living Wage Employer
- 30 days holiday (increasing with length of service)
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs
- Free gym access + where available dedicated classes
- B Corp accredited and commitment to improving our People, Product and Planet
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
- Uniform provided
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.