Job Introduction
Fanhams Hall in Ware, Hertfordshire, part of the Exclusive Collection, is an exquisite 18th century Jacobean country house set within historic formal gardens and a Japanese water garden. With its rich heritage, elegant surroundings and distinctive character, it offers a truly unique experience for guests and team alike.
You will join as a Food & Beverage Outlets Manager who values leadership, consistency, collaboration, and pride in delivering exceptional guest experiences across all food and beverage outlets. Leading the team, you will ensure high standards, strong commercial performance and a culture of excellence in service. Here, your ideas will be welcomed and your growth supported.
At Fanhams Hall, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Lead and manage the day-to-day operation of all food and beverage outlets
• Ensure exceptional service standards are consistently delivered in line with company values and brand expectations
• Supervise, train and develop the team to deliver a high-quality guest experience
• Maintain strong communication across departments, keeping relevant stakeholders informed of operational matters
• Drive commercial performance, supporting revenue growth and cost control
• Ensure compliance with health, safety and food hygiene standards at all times
• Monitor service delivery, standards and guest feedback, taking action where required
• Demonstrate flexibility in approach to support the varying needs of the business
Person Specification
• Strong food & beverage or events background within a hotel or venue environment (minimum 4-star standard)
• Proven experience as a team leader with the ability to motivate and develop others
• Commercially aware with a good understanding of financial performance
• Highly organised with strong attention to detail
• Excellent communication skills, both written and verbal
• Strong product knowledge including food, wines, cocktails and cheeses
• Clear understanding of luxury service standards and guest expectations
• Driven to create memorable and high-quality guest experiences
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.