Job Introduction
South Lodge, part of the Exclusive Collection, is home to a Michelin-starred restaurant, an award-winning spa, and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet. Together, they create an environment that embodies elegance, creativity, and meticulous attention to detail.
You will join as a Guest Experience Assistant, delivering a warm and personalised welcome to every guest. As a key member of the Front Office team, you will help create memorable first and last impressions while ensuring every stay is seamless, professional and reflective of the exceptional standards at South Lodge.
At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Deliver a welcoming and professional guest experience from arrival through to departure
• Manage guest enquiries, reservations and requests efficiently and confidently
• Complete check-in and check-out procedures accurately and professionally
• Build knowledge of the hotel and promote facilities, services and experiences to guests
• Work closely with all departments to ensure a seamless guest journey
• Maintain high standards of presentation, organisation and attention to detail
Person Specification
• Previous experience in a customer-facing or hospitality role is desirable
• Passion for delivering exceptional guest service
• Strong communication and interpersonal skills
• Professional, friendly and confident approach
• Ability to work effectively in a fast-paced environment
• Excellent attention to detail and organisational skills
• Flexible approach to working hours, including weekends and holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.