Job Introduction
Lainston House in Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together.
You will join as a Guest Services Assistant delivering warm, professional, and personalised guest experiences from arrival to departure. This is a guest-facing role where attention to detail, communication, and a passion for service are key. Here, your ideas will be welcomed and your growth supported.
At Lainston House, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Deliver a warm and professional welcome to all guests on arrival and departure.
• Support check-in and check-out processes efficiently and accurately.
• Handle guest queries, requests, and feedback with confidence and care.
• Maintain high standards of presentation across reception and public areas.
• Work closely with other departments to ensure a seamless guest experience.
• Assist with reservations, bookings, and administrative tasks when required.
• Follow all company procedures, including health, safety, and security standards.
Person Specification
• Previous experience in a guest-facing or hospitality role preferred.
• Passion for delivering exceptional guest service.
• Strong communication and interpersonal skills.
• Well presented with a professional and friendly approach.
• Organised with good attention to detail.
• Able to work in a fast-paced environment and remain calm under pressure.
• Flexible to work shifts including evenings, weekends, and holidays.
• Positive attitude and a willingness to learn and develop.
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.